Web Application Maintenance

Our application development team has programming experience in various domains is uniquely positioned to help you with your client server application development outsourcing and solutions. Client/Server applications have always played a key role in operation of businesses. The ability to input, process, store, and access data anytime, anywhere and via any device is powering eBusinesses of today. TechPark Services provides its customers offshore client server application development services, maintenance of legacy systems, web-enabling of client-server applications, application integration of new applications with client & server applications, maintenance.

Our key offshore product maintenance services:
Application hosting & hardware maintenance
Application hosting on dedicated server
Managing the continuity and resolving the hardware issues
Application Continuity Management
Availability Management
Capacity Management
Software Maintenance
Corrective Maintenance: To resolve the corrective, incidental issues and errors.
Preventive Maintenance: To plan and implement the action to avoid future problems based upon past incidents, anticipation, feedback and continuous improvement.
Adaptive Maintenance: adoptions are made to the application as a result of external factors.
Perfective Maintenance: To carry out functional modifications.
Helpdesk & support

Settling the RFC's (Request for change) based on the priority through Corrective, Preventive, Adaptive and Perfective maintenance. Receipt, acknowledgement, distribution, plan closer of issue / RFC registered by user. Responsibility will be carried out by Issue coordinator.

For issues communication various tools including Client's application, e-Mail will be used. (3rd level: answer questions and resolve technical issues reported by client personnel).

Detailed coverage of following activity makes our maintenance service as a unique offering:
Incident Management
Modification management
Maintenance and renewal
Configuration control
Program management and distribution
Dedicated team support
Lower cost resources
Focus on core activity with in-house team.
Rapid time to realize and time to market the software product.
TechPark signs a detailed service level agreement (SLA) for software maintenance services for:
Legacy software product maintenance
Component development and upgradation
Support to multiple platform versions
Localization and customization of core products.